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How
to Use Ethnography : Product Testing
The best way to evaluate a new product is to study people using it in the environment
where they would normally use it. Our Product Testing involves a general study
of the product users, to develop an understanding of who they are as people
and their general behaviors. We then have them use the products under study
for an extended period of time, scheduling observation periods and asking them
to keep a visual and written record of their use of the product.
The end result of these studies is detailed feedback about how people use and
feel about the product, and recommendations for improvements, marketing, and
even complementary products.
Click here to view the Leapfrog case study.
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